Mark Michael Lifetime Warranty
We, at Mark Michael Diamond Designs, pledge to stand behind every piece of jewelry we sell by guaranteeing its quality for the lifetime that you own it. Should any side diamond or gemstone, in normal use, crack, chip, or come out of its mounting and be lost, Mark Michael will replace it with another diamond/gemstone of equal quality. This warranty covers all side diamonds and gemstones (.25 carat and smaller) purchased from Mark Michael Diamond Designs. It does not cover pearls, customer owned diamonds/gemstones, one-of-a-kind (OFK) gemstones, or the center diamond/gemstone whether purchased through Mark Michael Diamond Designs or owned by the customer.
We pledge to perform any and all ring sizing, polishing, rhodium plating, prong tipping, or any other repair occurring during normal use. Due to their nature, chains are not covered under this warranty. While we recommend that you come in every 6-12 months for a free inspection, not doing so will in no way affect the lifetime warranty. Should you move simply send the piece to us, and we will perform the necessary work free of charge. Your only cost will be shipping to us and back.
The lifetime warranty will be invalidated if the article of jewelry is worked on by any jeweler other than a Mark Michael jeweler. Additionally this warranty does not cover any jewelry created using customer metal. This warranty is not transferable. The lifetime warranty does not apply to or cover: loss, abuse, or theft of the diamond, gemstone and/or mounting. It is in your own best interest to insure your jewelry item for casualty loss and abuse. We strongly urge you to add your jewelry items to your homeowner’s insurance policy to cover yourself in the event of such loss or abuse.
*This warranty is valid for all jewelry sold from April 1, 2014 onward. For jewelry purchased before 2014 please contact us here or stop by the store.
Mark Michael Diamond Upgrade Policy
We are committed to being your lifetime jeweler. A diamond purchased through Mark Michael Diamond Designs may at any time be traded in towards a new diamond. Mark Michael Diamond Designs will give you what you paid for your diamond (less sales tax) to apply towards your new diamond purchase. In order to trade in your diamond we require that you spend 50% over the original diamond purchase price (less sales tax). Your diamond must upon trade in, be in its original state, free of chips, cracks or other blemishes. This trade in policy applies to center diamonds and diamond stud earrings only. Lab-grown diamonds, rustic diamonds, rose cut diamonds, fancy color diamonds, and specialty cut diamonds are not included in this policy and cannot be traded or exchanged.